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To help you understand a little more about our delivery and collection process we have put together some helpful information.
Taking a minute or two to read through this information will ensure that your experience of using Rawley Plant to to provide toilets for your event
is remembered for the right reasons.
If you have any further questions please
email us at eventtoilets@rawley.co.uk or contact us on 01268 722311 and we
will be happy to advise you further.
Delivery and Collection
Access will usually be discussed with you when you call or email your enquiry to us. If it is not please ask us.
To ensure that delivery and collection of our products goes as smoothly as possible you need to be aware of our
access requirements. All of our products
are large bulky items and can be very heavy and awkward to deliver.
Single, Standard and Deluxe Toilets/Disabled Toilets/Urinal Units
- We usually make delivery on
large vehicles similar in size to a builders merchant delivery lorry up to 7.5 tonne.
- Please consider access both on and around your property. You should think about access to the local area around where you would like the toilets to be delivered - for example road access, parking obstructions and overhead restrictions such as phone or power cables.
- We require a 3m wide access
for our delivery vehicle, to within
a maximum 3m away from the final
positioning of the unit.
- We don't wish to be unhelpful but due to health and safety regulations we cannot manually lift the units. Therefore we are unable to deliver down
narrow alleyways, into garages or over
obstacles.
Mobile and Luxury Mobile Toilets
- Our mobile and luxury mobile toilets vary in size and are towed into position using a 4 x 4 style vehicle.
- Access should be considered for both our vehicle and the towed unit.
- We require a solid level ground with good access to site these units. A site visit can be carried out to check that the unit you require can be delivered successfully.
Wet Weather Deliveries
As you can imagine the great British wet weather plays havoc with our deliveries and collections if the units are sited on grass. We suggest that you consider an alternative location on solid level hardstanding in case of wet weather conditions.
Our terms
and conditions, specifically Section 6, clarify your responsibilities regarding access to the site.
Once the units are in position they must
not be moved, as this could cause problems
on collection.
Power Requirements
All of our deluxe
toilets, mobile
toilets and luxury
mobile toilets require a power
supply to power the hot water supply, lighting
and filter pumps*. We supply a cable of
15 metres and we require a power connection
from you. This can be a normal household
13 amp supply or a generator supply with
16 amps sockets.
*in mobile toilets only
Toilet Paper Supplies etc........
All of our single
toilets and disabled/disabled
baby change toilets are supplied with
toilet paper on delivery.
All of our deluxe toilets, mobile
toilets and luxury
mobile toilets are supplied
with toilet paper, soap and paper hand
towels as well as a waste paper bin.
Collection
We will remove the toilets and contents
from your site and return them to our premises.
We are licensed to carry and dispose of
the waste at our premises – to view our waste
carrier’s license click here.
Insurance
We do not provide insurance cover for the hire of our single standard, deluxe toilet units disabled or disabled baby change toilets or our urinal blocks. We would suggest that you contact Event Insurance Services Ltd. for their advice. Please follow this link to their website for further information:-
<a href="http://www.events-insurance.co.uk/index.php?aff_id=34" target="_blank"><img src="http://www.events-insurance.co.uk/images/banner/468x60_homepage.jpg" border="0"></a>
We do offer insurance for the hire of our mobile and luxury mobile toilet units. There is an excess of £500.00 per unit and the cover is for total loss only. You will not be covered for any damage to the unit caused while on hire.
Our Booking Procedure
Either call us, email us or complete
the contact us form and we will send you
a booking form. Once you have completed and returned this to us with your 20% deposit payment we will send
a written confirmation that your booking
has been made.
Payment can be made by credit/debit card
or by cheque or cash. If you are coming
in to our offices to pay cash you will
also need to provide two items of identification
such as a passport or drivers licence and
a utility bill.
The final balance of the hire is to be
paid fourteen days prior to delivery.
Once
your event is complete you will receive
an invoice for your records.
We
hope that your experience of using us is
pleasant and worry free but if you would
like further advice please give us a call.
Tel: 01268 722311
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